Privacy and Security Policy
At BrightDime, our most important asset is our relationship with you.
BrightDime is committed to maintaining the confidentiality, integrity and security of any personal information about our users. This Privacy & Security Policy explains how we protect personal information provided through our website www.brightdime.com (the “Site”) and how we use that information in connection with our service offered through the Site (the “Service”).
BrightDime stresses its privacy and security standards to guard against identity theft and provide security for your personal information. We regularly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges.
1. Your Privacy is not for sale
Simply put, we do not and will not sell or rent your personal information to anyone, for any reason, at any time. BrightDime uses and discloses your personal information only as follows:
- to analyze site usage and improve the Service;
- to deliver to you any administrative notices, money alerts and communications relevant to your use of the Service;
- to fulfill your requests for certain products and services;
- for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;
- to third-party contractors that provide services to BrightDime and are bound by these same privacy restrictions;
- to enforce BrightDime’s Terms of Service; and
- as otherwise set forth in this Privacy and Security Policy.
In the event that you access the Service as brought to you by a co-brand partners, through a co-branded URL, your email address used for registration on the Service may be provided to that co-brand partner.
2. We limit the collection and use of personal information
Certain areas and features of BrightDime are available to you without registration or the need to provide to us any information. However, other features of the Site or the Service may require registration, which involves provision to BrightDime of an email address, a password and your name (collectively the “Registration Information”). In order to benefit from the full functionality of the Service, you also must provide your third-party account credentials (“Account Credentials”) to allow BrightDime to access your account data at those other financial institutions (“Account Information”) for your use.
From time to time we may request other personal information to provide you with other benefits of the Service. In all such instances, you will be given the opportunity to provide or to decline to provide that information, and it will be used only for the stated purpose. BrightDime may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner to users of the Service for purposes of comparison of their personal financial situation relative to the broader community.
Such information does not identify you individually.
Access to your Registration Information, Account Credentials, Account Information and any other personal information you provide is strictly restricted and used in accordance with specific internal procedures and safeguards governing access, in order to operate, develop or improve the Service. We may use third party vendors or service providers to help us provide the Service to you, such as sending e-mail messages on our behalf or hosting and operating a particular feature or functionality of the Service. We require such third parties to maintain the confidentiality of the information we provide to them.
3. Changes to your Registration Information
If your Registration Information changes during your subscription to BrightDime, you may update it any time via the Service.
4. Online session information and use is only used to improve your experience
When you visit BrightDime, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our Web design and functionality.
“Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer’s hard drive. BrightDime may set and access cookies on your computer to track and store preferential information about you. BrightDime may gather information about you through cookie technology. Please note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the Service may be impaired for you.
We encode our cookies so that only we can interpret the information stored in them.
Web beacons are images embedded in a Web page or email for the purpose of measuring and analyzing site usage and activity. BrightDime, or third party service providers acting on our behalf, may use Web beacons to help us analyze Site usage and improve the Service.
We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on BrightDime. We may permit these service providers to use cookies and other technologies to perform these services for BrightDime. We do not share any personal information about our customers with these third party service providers, and these service providers do not collect such information on our behalf. Our third party service providers are required to comply fully with this Privacy and Security Policy.
We may use Google Analytics on parts of this Site to determine age, gender, interest and other data to better serve our customers. If you prefer to not have your data used by Google Analytics you may visit the Google Analytics opt-out page and install the add-on for your browser.
Do Not Track
Without an industry or legal standard of interpreting Do Not Track (DNT) signals sent to us by your browser, we do not respond to DNT signals at this time. To learn more about how DNT works, please visit allaboutdnt.com.
5. Blogs and other Forums on BrightDime
Currently BrightDime does not have a blog, bulletin board, or chat room for our site. However, if we do in the future, you should be aware that any information you submit there can be read, collected or used by other users and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. These forums may be hosted by BrightDime or by one of our third party service providers on BrightDime' behalf.
6. Contests, Giveaways and Surveys
From time to time, BrightDime may offer you the opportunity to participate in contests, giveaways and other promotions. Any information submitted in connection with such activities will be treated in accordance with this Privacy and Security Policy, except as specifically set forth in the rules for those contests, giveaways or promotions. From time to time, BrightDime may also ask you to participate in surveys designed to help BrightDime improve the Site. Any personal information provided to BrightDime in connection with any survey will be used only in relation to that survey and as elsewhere set forth in this Policy.
7. Disclosure of your information to protect our rights or if required by law
Notwithstanding the foregoing, BrightDime reserves the right (and you authorize BrightDime) to share or disclose your personal information when BrightDime determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:
- To enforce our rights against you or in connection with a breach by you of this Privacy and Security Policy or the BrightDime Terms of Use;
- To prevent prohibited or illegal activities; or
- When required by any applicable law, rule regulation, subpoena or other legal process.
8. Your data may be transferred upon change of control but only in accordance with this Policy
Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change of control. If we sell, merge or transfer any part of our business, part of the sale may include your personal information. If so, you will be asked if you'd like to stop receiving promotional information following any change of control.
9. You can transport or delete your data
Your data is yours. You can remove it anytime you want. When you request us to delete your account for the Service, your data will be permanently expunged from our primary production servers and further access to your account will not be possible. We will also promptly disconnect any connection we had established to your Account Information and delete all account credentials. However, portions of your data, consisting of aggregate data derived from your Account Information, may remain on our production servers indefinitely. Your data may also remain on a backup server or media. BrightDime keeps these backups to ensure our continued ability to provide the Service to you in the event of malfunction or damage to our primary production servers. We also reserve the right to use any aggregated or anonymous data derived from or incorporating your personal information.
10. Communications from us
We collect and use your email address to send periodic account updates, promotional communications, and service-related messages. BrightDime subscribers have the ability to opt-out of receiving our promotional emails and to terminate their newsletter subscriptions by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails, such as email alerts.
For SMS communications, we collect your mobile phone number and explicit consent to receive messages. This data is used to send promotional updates and facilitate our opt-in SMS-based customer service. Your mobile number and consent status are shared with our third-party SMS service provider, Intercom, for message delivery and customer support purposes. We do not use this information for any other purpose or share it with any other parties. Your consent for SMS messages is strictly opt-in, and you can withdraw this consent at any time by updating your user profile or replying "STOP" to any of our text messages.
You may opt out of promotional emails and SMS messages at any time, but we reserve the right to send essential system messages related to your account or our service.
11. Your data is secure
We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect BrightDime accounts and systems from unauthorized access.
When you register for the Service, BrightDime requires a password from you for your privacy and security. BrightDime transmits information such as your Registration Information for BrightDime or Account Credentials securely.
Our servers are in a secure facility. Access requires multiple levels of authentication, including biometrics recognition procedures.
Our databases are protected from general employee access both physically and logically. We encrypt your Service password so that your password cannot be recovered, even by us.
No employee may put any sensitive content on any insecure machine (i.e., nothing can be taken from the database and put on an insecure laptop).
However, it is important to understand that these precautions apply only to our Site and systems. We exercise no control over how your information is stored, maintained or displayed by third parties or on third-party sites.
12. Our service ensures secure communications with encryption
From the time you submit your Login ID and Password, these communications between your computer and BrightDime are encrypted. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery.
13. You are responsible for maintaining the confidentiality of your Login ID and Password
We maintain strict rules to help prevent others from guessing your password. We also recommend that you change your password periodically. Your password must be at least eight characters in length. You are responsible for maintaining the security of your Login ID and Password. You may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at contact@brightdime.com, but in any event you should change your password immediately via the Service. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy and Security Policy or the BrightDime Terms of Use.
If you have a security related concern, please contact us at contact@brightdime.com. We will work closely with you to ensure a rapid and personal response to your concerns.
14. Children’s Privacy
The BrightDime service is not intended for use by anyone under the age of 16 and we do not knowingly collect personal information from anyone under the age of 16. If you are under 16, you may not attempt to register for our Services or send any personally identifiable information about yourself to us, including email address. If we become aware that we have collected personal information from someone under the age of 16 without verification of parental consent, that information will be deleted promptly. If you believe a child under the age of 16, of which you are a parent or legal guardian, has provided us with personal information or attempted to register for the service, please contact us at the email address provided at the end of this Privacy Policy.
15. We post updates on our website whenever there is a change to our Privacy and Security Policy
We update this Privacy & Security Policy periodically. The date last revised appears at the top of the Policy. Changes take effect immediately upon posting.
16. Contact us if you have any questions or concerns
If you have questions, comments, concerns, complaints, or feedback regarding this policy or any other privacy, security, or ethical concern please contact us confidentially at report@brightdime.com.
BrightDime
PO Box 31215
Charlotte, NC 28231
